Account Deletion Policy

Effective Date: 6 July 2026

1. Purpose

This Account Deletion Policy explains how users of Slimiot products and services may permanently delete their account and associated personal information.

This policy applies to users of:

  • dozemate
  • plawat
  • plawat ring
  • stethopod

operated by Slimiot Technologies Private Limited.

Using the DozeBaby baby monitor? It has its own account deletion page, where you can delete your account and your baby's data: slimiot.com/dozebaby/account-deletion.

2. Ways to Request Account Deletion

Users may request permanent deletion of their account using any of the following methods:

Through the Mobile Application

Navigate to: Settings → Account → Delete Account

Follow the on-screen instructions and confirm the deletion request.

Through the Website

Visit: https://www.slimiot.com/account-deletion

Complete the Account Deletion Request Form by providing your registered email address, product name, device ID (optional), mobile number (optional), and reason for deletion (optional).

Through Customer Support

You may also request deletion by emailing: info@slimiot.com

Please include your registered email address and the product associated with your account.

3. Identity Verification

To protect users against unauthorized deletion requests, Slimiot may require reasonable verification of identity before processing a deletion request. Verification may include confirmation through registered email address, one-time verification code, device ownership verification, or other reasonable verification methods. If identity cannot be verified, the deletion request may be declined.

4. What Happens After Deletion

Once your request has been verified and processed:

  • Your Slimiot account will be permanently deleted.
  • Your profile information will be deleted or anonymized.
  • Health records associated with your account will be deleted or anonymized.
  • Device associations will be removed.
  • Cloud synchronization will stop.
  • Access to the account will no longer be possible.

This process is irreversible.

5. Information That May Be Retained

Certain information may be retained where required by law or for legitimate business purposes, including:

  • Transaction records
  • Tax and accounting records
  • Warranty records
  • Fraud prevention records
  • Security logs
  • Information required for legal compliance
  • Information necessary to resolve disputes or enforce legal rights

Such retained information will not be used for marketing purposes.

6. Backup Data

Deleted information may continue to exist in encrypted backup systems for a limited period while routine backup rotation is completed. Backup copies are retained only for disaster recovery and security purposes and are securely deleted according to our retention schedule.

7. Effect of Account Deletion

Deleting your account may result in permanent loss of health history, sleep records, heart rate history, HRV history, SpO₂ history, stress history, activity history, device settings, personalized insights, achievements, cloud backups, or any other information linked to your account. This information generally cannot be recovered after deletion.

8. Third-Party Services

If you have connected your Slimiot account with third-party services, deleting your Slimiot account does not automatically delete your accounts with those third parties. You should separately review and manage those accounts in accordance with the respective third-party privacy policies.

9. Processing Time

Verified account deletion requests are generally processed within 30 days, although shorter processing times may apply depending on the applicable law and operational requirements. If additional verification is required, processing may take longer.

10. Changes to this Policy

Slimiot may update this Account Deletion Policy from time to time to reflect changes in legal requirements, products or business operations. The latest version will always be available on our website.

11. Contact

If you have questions regarding account deletion or require assistance, please contact:

Slimiot Technologies Private Limited

Website: https://www.slimiot.com

Email: info@slimiot.com

12. Stethopod

The Stethopod device and app have their own page, which is the one that applies to them: Delete your Stethopod account.

Let's Talk

A device, an app, a dashboard, or all three. Tell us what you are building and we reply within two working days. The first version of your app or web app is free.

Website

www.slimiot.com

Email

info@slimiot.com

Tell us about your project

We’ll review your enquiry and get back to you within 2 business days.

SlimIoT Technologies Private Limited

India

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